(Senior) Product Manager, Endpoint at Nexthink

Lausanne, Switzerland

on-site · full-time · Visa sponsorship

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Responsibilities:
- Define and drive the roadmap for endpoint troubleshooting capabilities aligned to customer needs and platform direction.
- Lead delivery of features that improve detection, understanding, and resolution of endpoint issues across L1–L3 workflows.
- Translate complex technical topics (APIs, data flows, integrations) into clear product requirements and priorities.
- Work closely with engineering, architecture, and design to build reliable, scalable, and intuitive solutions.
- Identify practical AI opportunities to improve troubleshooting effectiveness and user experience.
- Partner with support, field, and customer-facing teams to turn pain points into product opportunities.
- Define and track metrics for adoption, troubleshooting effectiveness, and product impact.

Requirements:
- Master’s degree in computer science, engineering, or equivalent practical experience.
- 3+ years as a Product Manager in a product-led company, ideally in enterprise software or technical domains.
- Strong technical depth: platform architecture, APIs, integrations, backend dependencies and data flows.
- Ability to balance technical complexity with customer value and measurable outcomes.
- Experience collaborating with cross-functional teams and communicating decisions to technical and non-technical stakeholders.