# Senior Product Manager – Generative AI & Agentic Experiences at American Express

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> Responsibilities: - Define and drive product strategy and ro

- **Company:** American Express (https://jobs.trythestack.co/companies/american-express)
- **Location:** London, GB, United Kingdom
- **Work arrangement:** On-site
- **Employment type:** Full-time
- **Experience level:** 5–10 years
- **Visa sponsorship:** Offered, according to the listing
- **Key skills:** Product Management, Generative AI, Large Language Models, Agentic Workflows, Prompt Design, Product Strategy, Stakeholder Management, Data Analysis, 0-1 Product Development, Technical Product Thinking, Scalable Solutions, Customer Experience Design
- **Posted by employer:** 2026-05-20
- **Added to The Stack:** 2026-05-20
- **Status:** May no longer be active (posted more than 60 days ago)
- **Apply:** https://egug.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26008199 (the employer's own application page)
- **Human page:** https://jobs.trythestack.co/jobs/senior-product-manager-generative-ai-agentic-experiences-american-express

## About the role

Responsibilities:
- Define and drive product strategy and roadmap for generative and agentic AI customer experiences.
- Translate LLM capabilities into clear product requirements, user flows and scalable agent orchestration designs.
- Lead discovery, experimentation and A/B testing to validate prompts, model behaviour and UX patterns.
- Partner with engineering, data science, design and analytics to deliver end-to-end, production-grade solutions.
- Establish success metrics, monitor model performance and ensure appropriate risk, compliance and privacy controls.
- Communicate strategy and trade-offs to senior stakeholders and secure cross-functional alignment.

Requirements:
- Bachelor’s degree and 5+ years product management experience; experience in regulated industries (financial services) preferred.
- Strong technical understanding of LLMs, prompt design, agentic workflows and ML product trade-offs.
- Proven track record shipping 0-1 AI-enabled, customer-facing products and scaling them to production.
- Data-driven decision making with experience defining KPIs and using analytics to iterate.
- Excellent stakeholder management, communication and prioritisation skills, plus comfort working with engineering and research teams.

## Responsibilities

Lead the product strategy and end-to-end delivery of next-generation customer experiences powered by generative and agentic AI. Collaborate with cross-functional teams in engineering, data science, and design to build and scale LLM-based systems.

## Requirements

Requires a Bachelor's degree and 5+ years of product management experience, preferably in regulated environments. Must possess a strong technical understanding of LLMs, prompt design, and agentic orchestration.

## FAQ

- **Is this Senior Product Manager – Generative AI & Agentic Experiences role still open?** It was posted on 2026-05-20. Listings more than 30 days old may no longer be active, so check American Express's site before applying.
- **Does American Express offer visa sponsorship?** This listing is marked as offering visa sponsorship. Eligibility rules are set by the employer, so check the details on American Express's site.
- **Where is this role located?** The listing gives the location as London, GB, United Kingdom. It is marked on-site.
- **What skills does this role ask for?** The listing names: Product Management, Generative AI, Large Language Models, Agentic Workflows, Prompt Design, Product Strategy, Stakeholder Management, Data Analysis, 0-1 Product Development, Technical Product Thinking, Scalable Solutions, Customer Experience Design.

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## Notes for agents

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