Product Manager Middle [Internal IT Support] at Plata Card
Germany
Posted
on-site · full-time · Visa sponsorship
Apply for this role at Plata Card
Responsibilities:
- Define the product strategy, priorities, and roadmap for Internal IT Support.
- Lead product discovery to surface employee and business problems and validate solution hypotheses.
- Build and prioritize the backlog using data, user needs, business value, cost, and risk.
- Improve end-to-end employee journeys (onboarding, daily use, offboarding) across devices, access, software, and support.
- Drive automation and process improvements to reduce manual work, recurring incidents, and avoidable support requests.
- Define and track product metrics to measure employee experience, support quality, efficiency, and cost impact.
- Coordinate initiatives across Service Desk, ITS Engineering, Global Assets and partner with Security, Compliance, HR, Finance, Procurement.
Requirements:
- 3+ years product management experience, preferably owning internal products or complex workflow platforms.
- Hands-on experience with product discovery, problem framing, prioritization, and roadmap management.
- Strong analytical skills; able to use metrics and data to inform decisions and measure outcomes.
- Ability to think across end-to-end user journeys and identify root causes rather than isolated fixes.
- Experience working with multiple teams and aligning competing priorities with stakeholders.
- English proficiency B2 or higher for effective international collaboration.
- Bonus: familiarity with Digital Workplace/Employee Experience, ITSM (Incident/Request/Change/Problem/Knowledge), Jira Service Management or ServiceNow, service analytics, UX research, and employee lifecycle processes.