Senior Product Manager - Conversational Banking at N26
At a glance
- Company
- N26
- Location
- Spain
- Work arrangement
- On-site
- Employment type
- Full-time
- Experience
- 5–10 years
- Working hours
- 40 hours
- Visa sponsorship
- Offered, according to the listing
- Posted
- Added to The Stack
About the role
Responsibilities:
- Own end‑to‑end product delivery for conversational banking journeys and agent-facing capabilities.
- Lead discovery using customer feedback, contact centre data and operational metrics to define problem statements and priorities.
- Translate strategy into roadmaps and squad deliverables; instrument metrics (resolution-first, containment and counter‑metrics) to measure impact.
- Work closely with engineering, applied AI and ML teams to move capabilities from answering to acting with safe guardrails and clear escalation paths.
- Collaborate with operations, service partners and peer product teams to integrate capabilities into agent workflows and back‑office tools.
- Design for compliance, auditability, data privacy and customer protection from the outset.
Requirements:
- 5+ years product management experience shipping complex digital or automation products end‑to‑end.
- Hands‑on experience with AI/LLM‑powered conversational products in production.
- Strong analytical skills: define metric frameworks, interpret operational data and separate signal from vanity metrics.
- Pragmatic, action‑oriented approach and comfort operating in ambiguity within fast moving programmes.
- Excellent stakeholder management and ability to bridge tech, ops and regulatory needs.
- Nice to have: experience in banking/regulated industries and exposure to contact centre or automation tooling.
Responsibilities
You will drive the end-to-end development and deployment of conversational banking capabilities and autonomous customer journeys. This involves collaborating with engineering and data teams to translate strategic priorities into roadmaps while ensuring operational efficiency and regulatory compliance.
Requirements
Candidates must have at least 5 years of product management experience with a proven track record of shipping complex digital or automation products. Hands-on experience with AI-powered, conversational, or LLM-based products in a production environment is required.
Key skills
- Product management — in 219 other listings on The Stack
- Conversational AI — in 5 other listings on The Stack
- LLM — in 45 other listings on The Stack
- Data analysis — in 244 other listings on The Stack
- Metric frameworks — in 1 other listing on The Stack
- Automation — in 193 other listings on The Stack
- Banking operations — in 3 other listings on The Stack
- Stakeholder management — in 301 other listings on The Stack
- Product roadmap
- Customer feedback analysis
- Applied AI
- Compliance
- Data privacy
- Customer service tooling
- Agile methodology
On The Stack (as of 2026-10-22)
Frequently asked questions about N26
Is this Senior Product Manager - Conversational Banking role still open?
It was posted on 2026-10-21 and is listed as active on The Stack. Confirm on N26's application page before applying.
Does N26 offer visa sponsorship?
This listing is marked as offering visa sponsorship. Eligibility rules are set by the employer, so check the details on N26's site.
Where is this role located?
The listing gives the location as Spain. It is marked on-site.
What skills does this role ask for?
The listing names: Product management, Conversational AI, LLM, Data analysis, Metric frameworks, Automation, Banking operations, Stakeholder management, Product roadmap, Customer feedback analysis, Applied AI, Compliance, Data privacy, Customer service tooling, Agile methodology.