Product Manager at Joom (Merchant Services) at Joom

✨ The Stack take on this Joom job

• 🏢 Joom has 7 jobs here, 7 with visa sponsorship see all
• 🛂 Visa: EU Blue Card. Salary: At least 1.5 times the national average annual salary (1.2 times in some cases) guide
• 💡 No salary shown. Ask Joom if it is above the minimum.

Updated 2026-11-05, from our data and official sources.

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About the role

Responsibilities:
- Audit merchant support operations to identify top request categories, root causes and cost drivers.
- Evaluate which issues to automate, fix via processes, or deprioritize.
- Prioritise product features with the support team using data-driven criteria.
- Design and build a merchant self-service platform to reduce support dependency and improve resolution times.
- Contribute to merchant onboarding and product listing improvements within the Merchant Services team.
- Define and track key metrics (self-service rate, merchant satisfaction) and iterate on solutions.
- Use AI tools and no-code solutions to prototype and ship features quickly.

Requirements:
- 4–5+ years product management experience, ideally with operational, platform or marketplace products.
- Hands-on, impact-oriented approach with experience using AI tools and no-code solutions.
- Strong prioritisation skills and comfort making trade-offs backed by data.
- Ability to balance operational stability with change-driven improvements.
- Conversational English and willingness to be based in or relocate to Lisbon (relocation support provided).
- Comfortable working closely with support, product, and engineering teams and tracking business KPIs.

Responsibilities

The Product Manager will audit merchant support operations to identify friction and build a self-service platform to reduce support dependency. They will also contribute to merchant onboarding and product listing initiatives while tracking key satisfaction metrics.

Requirements

Requires 4-5+ years of product management experience, specifically with operational, platform, or marketplace products. Candidates must be impact-oriented, comfortable with AI and no-code tools, and based in or willing to relocate to Lisbon.

Key skills

• Product Management — in 242 other listings on The Stack
• Operational Product Design — not in any other listing on The Stack
• Marketplace Strategy — not in any other listing on The Stack
• Data Analysis — in 278 other listings on The Stack
• Prioritization — in 6 other listings on The Stack
• AI Tools — in 36 other listings on The Stack
• No-code Solutions — not in any other listing on The Stack
• Merchant Onboarding — not in any other listing on The Stack
• Self-service Platform Development
• Metric Tracking

Relocation terms mentioned in this listing

• relocation support

Quoted from the listing's text; confirm the details with Joom.

On The Stack (as of 2026-11-05)

• Joom has 6 other listings on The Stack, 6 of them marked as offering visa sponsorship.
• 20 visa-sponsored jobs in Portugal on The Stack, posted in the last 60 days.
• 72 visa-sponsored product manager jobs in Europe on The Stack, posted in the last 60 days.

Frequently asked questions about Joom

Is this Product Manager at Joom (Merchant Services) role still open?

It was posted on 2026-07-07. Listings more than 30 days old may no longer be active, so check Joom's site before applying.

Does Joom offer visa sponsorship?

This listing is marked as offering visa sponsorship. Eligibility rules are set by the employer, so check the details on Joom's site.

Where is this role located?

The listing gives the location as Portugal. It is marked on-site.

What skills does this role ask for?

The listing names: Product Management, Operational Product Design, Marketplace Strategy, Data Analysis, Prioritization, AI Tools, No-code Solutions, Merchant Onboarding, Self-service Platform Development, Metric Tracking.