Product Analyst (Order Experience) at Joom
Portugal
Posted
on-site · full_time · Visa sponsorship
Responsibilities:
- Improve checkout and post-purchase flows: analyze drop-offs, propose and test hypotheses to increase payment completion and UX quality.
- Develop AI-driven support: identify automation scenarios for AI chat, evaluate resolution quality and business impact.
- Optimize support operations: map ticket-to-resolution journeys, assess agent performance, forecast workload, and reduce cost without harming service quality.
- Design, run, and analyze A/B tests: select metrics, define experiment design, interpret results, and automate routine analyses.
- Build and maintain clear payments, billing, and support metrics; investigate anomalies and drivers of change.
- Influence product priorities by estimating impact, communicating findings to stakeholders, and coordinating cross-functional implementation.
Requirements:
- Strong SQL and Python skills with experience working on production data (BigQuery, Spark) and data pipelines (Airflow, dbt).
- Practical knowledge of statistical testing, experiment design, and A/B testing methodologies.
- Experience applying AI/automation for analytics or customer support use cases is a plus.
- Ability to translate analyses into clear recommendations and present to product, payments, support, and finance teams.
- Product-minded, proactive, and comfortable owning end-to-end analytical projects from hypothesis to implementation.
- 2–5 years of relevant analytics/product experience preferred.