Engineering Manager - Customer and Claims at Homeprotect
United Kingdom
Posted
on-site · full_time · Visa sponsorship
Apply for this role at Homeprotect
Responsibilities:
- Lead and grow multiple product engineering squads focused on customer experience and claims systems.
- Define and drive technical roadmaps, balancing short-term delivery with long-term technical health.
- Ensure reliability, scalability and operational excellence across customer-facing and operational services.
- Partner closely with Product Managers, designers and stakeholders to deliver consistent, high-quality customer journeys.
- Build a supportive environment: coaching, mentoring, hiring, performance management and fostering best engineering practices.
Requirements:
- Proven engineering leadership experience managing cross-functional teams and delivering product-aligned services.
- Strong technical background in software architecture, cloud-native platforms (Kubernetes/Azure), IaC and observability.
- Experience with CI/CD, automated testing, incident response and reducing technical debt.
- Excellent stakeholder management, communication and ability to prioritise trade-offs across business needs.
- Experience in insurance or regulated environments, and familiarity with FCA/GDPR considerations, is desirable; AI-assisted development experience is a plus.