Product Manager at N26

on-site · full-time · Visa sponsorship

Apply for this role at N26

Responsibilities:
- Own a clearly defined problem space focused on automation and reducing cost-to-serve across cards and chargeback workflows.
- Define success metrics, prioritize initiatives and drive projects from discovery to delivery with cross-functional teams (engineering, design, operations, CS, fraud, compliance).
- Design and deliver automation solutions (including agentic AI) to deflect support contacts and automate back-office processes like disputes and chargebacks.
- Balance automation gains against customer experience, risk and regulatory requirements; coordinate local market rollouts.
- Use SQL and analytics to measure impact, iterate on solutions and report outcomes to stakeholders.

Requirements:
- 3+ years product management experience, preferably in FinTech, banking or cards products.
- Strong bias toward automation and operational efficiency, with practical instincts on where technology replaces manual work.
- Familiarity or interest in agentic AI and automation applied to customer support and operations.
- Experience with card networks and processors (VISA, AMEX, Mastercard) is highly desirable.
- Strong quantitative skills (SQL), excellent communication, and an understanding of agile product development.
- Degree in STEM, business or economics; advanced degrees (MBA/MS) are a plus.